SHIPPING POLICY
Last Updated: September 2026
At Pajtim Raci, every order is prepared and dispatched with the same attention to detail that defines our creations. We offer worldwide shipping through DHL, providing secure and trackable delivery to our international clientele.
Please review the information below before placing your order.
Processing & Production Times
Processing times vary depending on whether your selected piece is available in stock or individually produced for you.
In-Stock Pieces
Items currently available in stock are prepared and dispatched within approximately 7–14 business days following order confirmation.
Custom & Made-to-Order Pieces
Custom and made-to-order creations require approximately 3–5 weeks for production.
As each piece is individually crafted, production time may vary depending on the complexity of the design, materials, embellishment, and craftsmanship involved.
Should additional production time be required, our team will contact you accordingly.
Please note that shipping transit time is additional to the production timeframe.
Worldwide Shipping
Pajtim Raci ships internationally via DHL.
Once your order has been completed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery times vary depending on the destination, courier operations, and customs procedures in the receiving country.
Orders are processed and dispatched on business days, Monday through Friday, excluding applicable public holidays.
Shipping Costs
Shipping costs are the responsibility of the client.
The applicable shipping charge will be communicated or displayed as part of the ordering and checkout process, where available.
Shipping charges do not include customs duties, import taxes, VAT, or other charges that may be imposed by the destination country.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local charges upon arrival in the destination country.
These charges are not included in the product price or shipping fee and are the sole responsibility of the recipient.
As customs regulations and charges vary by country, Pajtim Raci is unable to determine these costs in advance.
We recommend contacting your local customs authority for further information before placing an international order.
Pajtim Raci is not responsible for delays resulting from customs clearance procedures or other requirements imposed by local authorities.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow time for the tracking information to become active after your parcel has been collected by DHL.
Depending on the services available in your destination, DHL may provide additional delivery options, including collection from an eligible local service point or DHL location.
Delivery Information
Clients are responsible for providing a complete and accurate shipping address, telephone number, and contact information at the time of ordering.
Please review your delivery information carefully before confirming your purchase.
Pajtim Raci cannot be held responsible for delays, unsuccessful delivery attempts, or additional shipping costs resulting from incorrect or incomplete information provided by the client.
Delivery Delays
All production, processing, and delivery timeframes provided on our website are estimates.
While we make every reasonable effort to prepare and dispatch orders within the stated timeframe, delays may occasionally occur due to customs procedures, courier disruptions, public holidays, weather conditions, destination-specific requirements, or other circumstances outside our reasonable control.
Once a shipment has been transferred to DHL, its transit and customs processing are subject to the courier and relevant authorities.
Unclaimed or Refused Shipments
Clients are responsible for accepting delivery and completing any customs requirements applicable to their shipment.
If a parcel is refused, left unclaimed, or returned to Pajtim Raci because applicable customs duties or taxes were not paid, any costs associated with the return shipment may be deducted from any amount otherwise refundable, where permitted by applicable law.
Custom and made-to-order pieces remain subject to our Return & Exchange Policy.
Need Assistance?
If you have questions regarding your order, shipment, or delivery, our Client Service team will be happy to assist you.
Email: info@pajtimraci.com
Phone: +383 49 203 405