RETURN & REFUND POLICY
Last Updated: September 2026
At Pajtim Raci, each creation reflects a commitment to craftsmanship, precision, and individuality. Many of our pieces are made-to-order or made-to-measure specifically for the client, while selected designs may also be available in stock.
Due to the individual and handcrafted nature of our creations, return and refund eligibility varies depending on the type of order. Please review this policy carefully before completing your purchase.
Custom & Made-to-Measure Orders
Custom, made-to-order, and made-to-measure garments are created specifically for the individual client according to confirmed measurements, design details, and selected specifications.
Once production has begun, these orders cannot be cancelled, returned, or exchanged, except in the case of an eligible manufacturing defect or where otherwise required by applicable law.
Before confirming your order, please ensure that all submitted information is accurate, including:
- Body measurements
- Selected size, where applicable
- Design specifications
- Fabric or material selections
- Any approved customizations or alterations
Pajtim Raci cannot be held responsible for fit issues resulting from inaccurate measurements provided by the client or changes in the client's measurements after production has begun.
In-Stock Pieces
If your order consists of an in-stock piece rather than a garment produced specifically for you, please contact our Client Service team before attempting to return the item.
Return eligibility will be reviewed according to the nature and condition of the item and any applicable consumer rights.
A return must never be sent without prior written authorization from Pajtim Raci.
Items that have been worn, altered, washed, damaged, stained, or otherwise changed from their original condition will not be accepted for return, except where required by applicable law.
Manufacturing Defects
Every Pajtim Raci creation undergoes quality control before dispatch.
If you believe your garment has arrived with a manufacturing defect, please notify our Client Service team within 48 hours of delivery.
Your request will be carefully reviewed by our team. Depending on the nature of the confirmed issue, an appropriate resolution may include:
- Complimentary adjustment or repair
- Replacement of the item, where applicable
- Partial refund
- Full refund in exceptional circumstances
The appropriate resolution will be determined following an assessment of the individual case and subject to applicable consumer law.
What Is Not Considered a Defect
Pajtim Raci creations may incorporate handcrafted construction, embellishment, embroidery, sculptural elements, and other artisanal techniques.
As a result, minor variations between individual pieces may naturally occur.
Slight variations in color, embellishment placement, finishing, texture, or other handmade details are characteristic of artisanal craftsmanship and are not considered manufacturing defects.
Differences in color caused by photography, lighting conditions, or individual screen settings are also not considered defects.
Fit issues resulting from incorrect measurements supplied by the client are not considered manufacturing defects.
Items Not Eligible for Return or Review
Unless otherwise required by applicable law, we cannot accept items that:
- Have been worn beyond what is reasonably necessary for inspection
- Have been washed or cleaned
- Have been altered or repaired by the client or a third party
- Show signs of misuse or damage after delivery
- Are stained, marked, damaged, or otherwise not in their original condition
- Were custom-made or made-to-measure specifically for the client and do not have an eligible manufacturing defect
- Are returned without prior written authorization
Pajtim Raci reserves the right to assess the condition of any item submitted for review.
How to Report an Issue
If you believe your order has arrived with an eligible manufacturing issue, please contact us within 48 hours of delivery at:
Email: info@pajtimraci.com
Please include:
- Your full name
- Order number or reference
- A clear description of the issue
- Clear photographs showing the garment and the specific area of concern
Additional photographs or information may be requested where necessary to properly assess the issue.
Please do not return or ship an item before receiving written instructions from our Client Service team.
Approved Returns
Where a return has been expressly approved by Pajtim Raci, the client will receive instructions regarding the return procedure and destination.
The item must be returned in the condition specified in the authorization provided by our team.
Unauthorized returns may be refused and will not be processed.
Unless the return results from a confirmed manufacturing defect or otherwise required by applicable law, applicable return shipping costs may be the responsibility of the client.
Refunds
Where a refund has been approved, it will be processed to the original payment method, where possible.
Processing times may vary depending on the payment provider or financial institution. Once a refund has been issued by Pajtim Raci, any additional processing time required by the bank or payment provider is outside our control.
Original shipping charges, customs duties, import taxes, VAT, and other third-party charges are generally non-refundable by Pajtim Raci, except where required by applicable law.
Exchanges
Custom, made-to-order, and made-to-measure garments are not eligible for exchange once production has begun.
For eligible in-stock pieces, please contact our Client Service team before requesting an exchange. Availability cannot be guaranteed.
No exchange should be shipped without prior written approval.
Order Cancellations
Custom, made-to-order, and made-to-measure orders cannot be cancelled once production has begun.
If you need to request a change or cancellation before production begins, contact us immediately. Submission of a request does not guarantee that the order can be changed or cancelled.
Customs & International Returns
Any customs duties, import taxes, VAT, or similar charges paid to local authorities are generally outside the control of Pajtim Raci.
These charges are not refundable by Pajtim Raci unless otherwise required by applicable law.
For further information regarding international shipping and customs charges, please refer to our Shipping Policy.
Need Assistance?
If you have questions regarding your order, sizing, a manufacturing concern, or return eligibility, please contact our Client Service team before sending any item back.
Email: info@pajtimraci.com
Phone: +383 49 203 405
Our team will review your request and provide the appropriate next steps.