PRIVACY POLICY
Last Updated: September 2026
At Pajtim Raci, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Pajtim Raci (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit pajtimraci.com, place an order, use our services, or otherwise communicate with us.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The personal information we collect depends on how you interact with Pajtim Raci and our website.
Information You Provide to Us
When you make a purchase, contact us, create an account, or otherwise use our services, we may collect information including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Account information
- Customer service communications
- Measurements or other information provided in connection with custom or made-to-measure orders
- Other information you voluntarily provide to us
Payment information required to complete a transaction may be processed securely by our payment providers. Our existing privacy framework also provides for payment processors collecting payment and billing information necessary to complete orders.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
This may include:
- IP address
- Device information
- Browser type
- Network information
- Pages viewed
- Website interactions
- Shopping activity
- Referring pages or websites
- Other usage information
This information helps us operate, secure, understand, and improve our website and services.
Our website may use cookies, pixels, and similar technologies to remember preferences, understand website usage, provide functionality, perform analytics, and support relevant advertising.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Produce custom or made-to-measure garments
- Arrange shipping and delivery
- Provide order and shipping updates
- Manage returns or eligible order issues
- Provide Client Service
- Communicate with you regarding your purchases
- Maintain and manage customer accounts
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Protect the security of our website
- Comply with applicable legal obligations
- Send marketing or promotional communications where permitted
The existing Pajtim Raci policy similarly provides for processing information for order fulfillment, account management, shipping, customer support, marketing, security, and service improvement.
4. Custom & Made-to-Measure Orders
Where you place a custom or made-to-measure order, we may collect measurements and other information necessary to produce your garment according to the specifications provided.
This information is used for purposes related to fulfilling your order, providing Client Service, resolving order-related issues, and maintaining appropriate business records.
Please ensure that any measurements or information submitted to us are accurate.
5. Cookies
Like many online stores, pajtimraci.com uses cookies and similar technologies.
Cookies may be used to:
- Operate essential website functionality
- Remember your preferences
- Maintain your shopping session
- Understand how visitors interact with our website
- Improve website performance
- Perform analytics
- Support marketing and advertising where permitted
Most browsers allow you to manage, block, or delete cookies through browser settings. Disabling certain cookies may affect the functionality of our website.
Our current policy also recognizes the Global Privacy Control (GPC) signal for applicable opt-out requests.
6. How We Share Personal Information
We may disclose personal information where necessary to operate our business and provide our services.
This may include sharing information with:
- Shopify and other website technology providers
- Payment processors
- DHL and other shipping or fulfillment providers
- IT and cloud service providers
- Customer support providers
- Analytics providers
- Marketing and advertising partners, where permitted
- Professional advisers and service providers
- Governmental or regulatory authorities where legally required
We may also disclose information where necessary to protect our legal rights, prevent fraud, comply with legal obligations, or in connection with a legitimate business transaction.
Our service providers are expected to process information according to applicable legal and contractual requirements.
The existing policy specifically provides for disclosure to service providers, payment and fulfillment partners, analytics providers, marketing partners, affiliates, and authorities where legally required.
7. Marketing & Advertising
Where permitted by applicable law, we may use your contact information to send information about Pajtim Raci collections, products, services, launches, or other promotional communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.
Even after opting out of marketing communications, we may continue to send non-promotional communications necessary for your orders, account, transactions, or Client Service.
8. International Customers
Pajtim Raci serves clients internationally.
As a result, personal information may be transferred, stored, or processed outside the country in which you live, including by our service providers and technology partners.
Where required by applicable law, appropriate safeguards or recognized mechanisms will be used for international transfers of personal information.
The current policy provides, in particular, for recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses where applicable to transfers outside Europe.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
The applicable retention period may depend on factors including:
- Order fulfillment
- Customer account management
- Customer service requirements
- Legal and regulatory obligations
- Accounting and tax requirements
- Fraud prevention
- Dispute resolution
- Enforcement of our agreements and policies
We do not retain personal information longer than reasonably necessary unless a longer retention period is required or permitted by law.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
For this reason, we recommend that clients do not send highly sensitive or confidential information through insecure communication channels.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain sale, sharing, or targeted advertising activities where applicable
- Appeal certain decisions concerning a privacy request where applicable
These rights are subject to applicable law and may not apply in every circumstance.
We may need to verify your identity before processing certain requests.
The existing Pajtim Raci Privacy Policy already provides for access, deletion, correction, portability, restriction, withdrawal of consent, applicable advertising opt-outs, appeals, and management of communication preferences.
12. Third-Party Websites & Services
Our website may contain links to websites, platforms, or services operated by third parties.
Pajtim Raci is not responsible for the privacy practices, security, accuracy, or content of third-party websites that we do not control.
We recommend reviewing the privacy policies and terms of any third-party service before providing personal information.
13. Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
The existing policy likewise states that the Services are not intended for children and provides a mechanism for a parent or guardian to request deletion.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or applicable legal and regulatory requirements.
When changes are made, the updated version will be published on this website and the Last Updated date will be revised accordingly.
15. Complaints
If you have concerns regarding how your personal information is handled, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection or supervisory authority. The existing policy expressly provides this option, including for EEA users.
16. Contact Us
For questions regarding this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, please contact:
Pajtim Raci
Email: info@pajtimraci.com
Phone: +383 49 203 405